When you are in a creative field, you want to give your all to your clients. You want to say “Yes!” because you want to showcase your skills and market their services and products to the best of your ability. But there comes a time when they begin to bulldoze your kindness and take advantage of your willingness to serve.
It can be a risk to start saying “No.” To being upfront from the beginning to being transparent, to not negotiating. To not being a doormat when your clients walk into your studio even though they could be an ideal creative canvas.
There are more canvases out there and you have to protect both them and yourselves. Here’s a good guideline to abide by:
1. If your hours are between 9 and 5, don’t answer before 9 or after 5.
2. If you add surcharges, enforce those surcharges.
3. If you say that is something your company does not offer, do not offer it.
4. If you say it will be ready in two days, do not provide them with a rush service benefits.
5. If they challenge your expertise, be assertive in your work integrity.
6. If your client signed a contract, refer and uphold them to the contract.
-The Green Couch